We have been advised that some chip cards that were issued in 2019 are resulting in declines at certain merchant Point of Sale terminals.

It is important to note that this is not only affecting Radius debit cards, but ANY 2019 chip card you may have.

ATM access is not affected by this, therefore we recommend that you have cash on hand as a back-up until this issue is resolved. If you have a large transaction to conduct, please contact one of our branches for temporary limit increases. There is no need to re-pin your debit card or order a new one.

We will update you as soon as we know more.