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ALERTS! Protect Yourself From Fraud!

Do you use MemberDirect® Online Banking? If you do then it is important that you take some time to set up ALERTS! Member alerts are a form of protection from fraudulent activity on your MemberDirect® Online Banking.

Alerts can notify you when:
a)    A new payee is added to your account
b)    Your PAC (personal access code) has been changed
c)    Your online banking account has been locked out due to either an incorrect PAC or incorrect security question response
d)    There has been an online log in to your account
e)    An INTERAC® e-transfer recipient has been added

Once you have signed up for alerts if you are notified of any of the above activity that you have not initiated it is important to contact your local branch to ensure you are not a target of any fraudulent activity.

How to set up ALERTS
1.    Go to www.radiuscu.com
2.    Log into MemberDirect® Online Banking
3.    Click Messages & Alerts on the left hand side
4.    Under Alerts click Get Started Today at the bottom
5.    Click on the alert you would like to set up
6.    Click “Get Started”, then read and accept the alerts agreement to continue
7.    On Add Alerts contact page enter the required information and click continue
8.    A “passcode” will be sent to your phone via text – you must enter this 1 time code on the passcode screen
9.    On the Mobile Nicknames screen you have the option to edit the account nicknames that will be used for alerts. Edit these as you wish and then click submit
10.    On create alert page you can choose to receive alert by text, email or both, then click submit
11.    The chosen alert should now show under the active alerts.

NOTE: You will not need to complete all 11 steps to add additional alerts. Simply choose another alert (as you did in step #5), click add, choose the method of contact for the alert (email, text or both) and click submit.
If you have any questions about alerts or how to set them up please contact your local branch.

It's Here! INTERAC e-Transfer® Transactions are now available!

What you need to know:
•    INTERAC e-Transfer® transactions are a secure, safe way to send and receive money directly to and from your account. Email or mobile phone messages are sent to alert the recipient of the pending transfer, the recipient uses the password provided by the sender to accept the funds and the transfer is processed using established and secure banking procedures.
•    While INTERAC e-Transfer®  transactions are a safe way to send funds always be careful as an INTERAC e-Transfer® transaction cannot be reversed once accepted by the recipient
•    You can receive funds anywhere! When an INTERAC e-Transfer® transaction is sent to your mobile phone you can simply click the link and accept the deposit! Fast, easy, and efficient!
•    While there is a small fee to send money via e-Transfer, it is free to receive funds through this method.
•    Although INTERAC e-Transfer® transaction is regarded as a safe way to send funds all electronic communication poses a risk for fraud. We ask that all of our MemberDirect® onlince banking users sign up for alerts through MemberDirect® online banking to help eliminate the chances of fraudulent activity.

Sending an INTERAC e-Transfer®
An INTERAC® e-Transfer transaction can be sent from a desktop computer or on your smartphone through mobileweb.
1.    Go to www.radiuscu.com
2.    Log into MemberDirect® Online Banking
3.    Click on Transfers on the left hand side
4.    Click Send INTERAC e-Transfer®
5.    By “Transfer To” click Add New Recipient
6.    On the Add Recipient Page fill out the information, you can fill in email, mobile phone number or both, then click add recipient. Please note daily dollar limits have been set on e-Transfers.
7.    On the Send INTERAC e-Transfer® page fill in all the information, then click “Send Transfer”
NOTE: You need to provide the recipient with their specific answer/password that you have created so that they can accept the transfer.  This password should NEVER be sent in the e-Transfer message to the recipient, it should be provided as a separate communication.

Receiving an INTERAC e-Transfer®
Receiving an INTERAC e-Transfer® is very easy! Simply click on the link received via email or text message and follow the steps. You will need to choose your financial institution and you will also need the “answer” or “password” from the sender.


If you have any questions regarding sending/receiving an e-transfer please contact your local branch.

 

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