Fraud Awareness

ALERTS! Protect Yourself From Fraud!

Do you use MemberDirect® Online Banking? If you do then it is important that you take some time to set up ALERTS! Member alerts are a form of protection from fraudulent activity on your MemberDirect® Online Banking.

Alerts can notify you when:
a)    A new payee is added to your account
b)    Your PAC (personal access code) has been changed
c)    Your online banking account has been locked out due to either an incorrect PAC or incorrect security question response
d)    There has been an online log in to your account
e)    An INTERAC® e-transfer recipient has been added

Once you have signed up for alerts if you are notified of any of the above activity that you have not initiated it is important to contact your local branch to ensure you are not a target of any fraudulent activity.

How to set up ALERTS

1.    Go to
2.    Log into MemberDirect® Online Banking
3.    Click Messages & Alerts on the left hand side
4.    Under Alerts click Get Started Today at the bottom
5.    Click on the alert you would like to set up
6.    Click “Get Started”, then read and accept the alerts agreement to continue
7.    On Add Alerts contact page enter the required information and click continue
8.    A “passcode” will be sent to your phone via text – you must enter this 1 time code on the passcode screen
9.    On the Mobile Nicknames screen you have the option to edit the account nicknames that will be used for alerts. Edit these as you wish and then click submit
10.    On create alert page you can choose to receive alert by text, email or both, then click submit
11.    The chosen alert should now show under the active alerts.

NOTE: You will not need to complete all 11 steps to add additional alerts. Simply choose another alert (as you did in step #5), click add, choose the method of contact for the alert (email, text or both) and click submit.
If you have any questions about alerts or how to set them up please contact your local branch.

Be Fraud Smart!

Fraud Awareness Articles

Member Action

Report an Identity Compromise (SIN and DOB)

  • Contact all financial institutions and assign a unique password to all accounts to prevent future account takeovers. Review account statements to validate recent activity. 
  • Contact credit reporting agencies to have a security memo placed on your personal credit report to prevent fraud applications from being approved in your name.  Review your credit report to ensure recent credit inquiries and trades are valid:
  • Equifax Fraud Victim Assistance: 1.800.465.7166
  • Trans Union Fraud Victim Assistance Department: 1.800.663.9980
  • Contact Human Resources Development Canada to report a compromised Social Insurance Number: 1.800.206.7218.
  • Contact Canada Post to inquire if any requests to redirect mail have been submitted in your name, or to report any irregularities in your mail delivery (e.g. opened envelopes, missing statements): 1.800.267.1177 or
  • Report the incident to local law enforcement, obtain the incident# and officer’s name and phone number for future reference.
  • Report incidents to Canadian Anti Fraud Centre at or 1.888.495.8501 (provide local law enforcement incident#)

Member Prevention

  • Slam the Scam - Protect yourself against fraud - click here to learn more
  • Do not respond to email, letters or phone solicitations offering deals that sound too good to be true.
  • Do not respond to email, letter, or phone requests for personal information such as your SIN, date of birth, PIN, CVC2, card number, or other account information.
  • Always verify  the authenticity of incoming MasterCard or Visa security calls prior to responding.  
  • Report scam attempts to Canadian Anti Fraud Centre at 1.888.495.8501 or email:

Click here for link to Competition Bureau website.


Microsoft Security Videos

Click here for link to video.


Online Scam Quiz

Click here for Online scam quiz.